F.A.Q.

Frequently Asked Questions about Senior Care

In its truest meaning, home care refers to any type of care (medical or non-medical) that is provided for the client in their home. In recent years, however, there has been a slight shift in terminology. While home care can be used to describe both medical and non-medical care, typically "home care" refers to non-medical care such as Companionship/Homemaking services and personal care services, while "home healthcare" refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.

SHCS provides non-medical homemaker & companion services such as sitting, meal preparation, laundry, light housekeeping, grocery shopping/errands, incidental transportation, medication reminders, over night stay, live-in service and much more.

Each Caregiver, is an employee who is carefully screened and trained before caring for a client. Each must undergo a rigorous process including national and local criminal background checks, DMV, and personal and professional reference checks. All Caregivers are licensed and insured for our clients’ peace-of-mind. We strive to hire the very best Caregivers, because we only hire people we would want caring for a member of our own family.

We encourage you to take advantage of our NO COST Needs Assessment. Care cost vary depending on each individual need.

Yes. Services are available for as little as 1 to 2 hours a visit up to 24 hours, 7 days a week.

Yes. SHCS can provide homemaker and companion services to residents at assisted living communities and nursing homes for those who may desire additional attention or personalized care.

Yes. There is a written Plan of care for each client. After your NO COST Needs Assessment SHCS will customize a confidential Plan of Care for each client. The purpose is to document the type of care services needed and when the client would like to initiate care. Once the client, and SHCS agrees on the Plan of Care, we will use that information to recommend the perfect Caregiver who will be delivering the service, establish the schedule and agree to the monitoring and communication.

Plan of Care is reviewed with the client and family at least every six months, but could be more frequent based on each individualized plan. The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the caregiver providing the care.

During the initial in-home visit, the Client Care Coordinator will document the services required and the client's preferences for a Caregiver match. Then, the Client Care Coordinator selects the best Caregiver fit for the client and will arrange an introduction between the client and caregiver. During the meeting, all of the involved parties will review the Plan of care to ensure that everyone agrees and understands what services are to be provided.

At SHCS we employ a team of Caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. If your Caregiver is unavailable, the Client Care Coordinator will arrange another Caregiver and will contact you in advance of the change. The Client Care Coordinator will also introduce the interim Caregiver to you and review your Plan of Care with the interim Caregiver prior to service. Our goal is to ensure that services are provided as expected. Your safety and security are a top priority.

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